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FAQs

How do I sign up?

Just fill out the form with your business details and email.

When will services launch?

We’ll notify you by email as soon as our services become available.

Can I update my info later?

Yes, you can update your business details anytime before we launch.

We respect your privacy and won’t share your info.

Is my data safe with you?

Who can I contact for help?

Reach out via the contact form for any questions or support.

Eligibility Requirements

• Users must be at least 13 years old to use PlugPoint services.

• By creating an account, you confirm that the information provided is accurate and up to date.

Account Registration

• Customers are responsible for maintaining the security of their account.

• Login credentials must not be shared with other individuals.

• PlugPoint reserves the right to suspend accounts containing false or misleading information.

Power Bank Rentals

• All power banks remain the property of PlugPoint at all times.

• Customers are renting the power bank and do not obtain ownership of the device.

• The rental period begins when a power bank is dispensed from a PlugPoint station.

• The rental period ends when the power bank is successfully returned to an authorised PlugPoint station.

Return Policy

• Power banks must be returned within 24 hours of rental.

• Power banks may only be returned to authorised PlugPoint stations.

• Customers are responsible for ensuring the return process has been completed successfully.

• Customers should retain any return confirmation provided through the app or station.

Late Return Charges

• Additional fees may apply after the initial 24-hour rental period.

• Late charges may continue until the power bank is returned.

• Outstanding balances may be charged to the payment method linked to the customer's account.

• Repeated late returns may result in account restrictions.

Lost or Unreturned Power Banks

• Power banks not returned within 30 days may be considered permanently lost.

• PlugPoint reserves the right to charge the replacement value of the device.

• Outstanding rental fees and administrative charges may also apply.

• Customers remain responsible for rented equipment until it is successfully returned.

Damaged Equipment

• Customers are responsible for any damage caused while the power bank is in their possession.

• Power banks must not be modified, dismantled, tampered with, or intentionally damaged.

• Repair or replacement costs may be charged where applicable.

• Damaged equipment must be reported to PlugPoint immediately.

Battery Safety

• Do not expose power banks to water, fire, excessive heat, or hazardous environments.

• Do not puncture, crush, dismantle, or modify the device.

• Stop using the power bank immediately if it becomes unusually hot, leaks, or appears damaged.

• Report any safety concerns to PlugPoint customer support.

Payments and Charges

• By using PlugPoint, customers authorise PlugPoint to charge their selected payment method for applicable fees.

• Charges may include rental fees, late fees, replacement costs, taxes, and administrative fees.

• Customers are responsible for maintaining valid payment information.

• Failed payments may result in suspension of service.

Refund Policy

• Refund requests will be reviewed on a case-by-case basis.

• PlugPoint reserves the right to refuse refunds where services have been used correctly.

• Technical issues should be reported as soon as possible.

Acceptable Use

• Services must only be used for lawful purposes.

• Fraudulent activity is strictly prohibited.

• Users must not interfere with PlugPoint stations, software, or equipment.

• Attempts to avoid fees or payment obligations are prohibited.

Fraud Prevention

• PlugPoint reserves the right to investigate suspicious activity.

• Fraudulent accounts may be suspended or permanently terminated.

• PlugPoint may cooperate with payment providers and law enforcement where necessary.

Service Availability

• PlugPoint does not guarantee uninterrupted service availability.

• Station availability may vary by location.

• Maintenance, updates, or technical issues may temporarily affect services.

Device Compatibility

• PlugPoint does not guarantee compatibility with every electronic device.

• Charging performance may vary depending on the device being used.

Privacy and Data Protection

• Personal information is processed in accordance with the PlugPoint Privacy Policy.

• Customer information may be used to provide, improve, and secure PlugPoint services.

• Payment information is processed through secure payment providers.

Account Suspension and Termination

• PlugPoint may suspend or terminate accounts that breach these terms.

• Fraud, theft, misuse of equipment, or repeated violations may result in permanent account closure.

• PlugPoint reserves the right to restrict access to services where necessary.

Limitation of Liability

• Customers use PlugPoint services at their own risk.

• PlugPoint is not liable for indirect, incidental, or consequential losses.

• PlugPoint does not guarantee uninterrupted access to rental stations or services.

• Nothing in these terms excludes liability where prohibited by law.

Changes to These Terms

• PlugPoint reserves the right to update these Terms and Conditions at any time.

• Continued use of PlugPoint services constitutes acceptance of any updated terms.

Contact Information

• Email: support@plugpoint.tech

• Website: www.plugpoint.tech

• Customer support enquiries can be submitted through the PlugPoint website.

PlugPoint Terms & Conditions